FAQ

Questions, answered plainly.

If something here does not cover it, email us — a person reads it.

Access

How do I get in?

Create an account — signups are open and there is nothing to wait for. A free account lets you look around; subscribing is what lets you run the tools, and you can do that whenever you are ready.

Do I have to pay to sign up?

No. Creating an account is free and lets you look around, add provider keys and see the catalog. A subscription is what lets you actually run the tools.

Provider keys

Do I have to bring my own API keys?

On a paid plan, no — but it is the cheapest way to run. Add your own provider key and the provider bills you directly, spending no credits. If you would rather not manage keys, runs spend from the credits included with your plan.

Which providers are supported?

OpenAI, Anthropic (Claude), Google AI (Gemini), xAI (Grok), Perplexity and Atlas Cloud. Each tool tells you which provider it calls, so you know which key it needs.

How are my keys stored?

Keys are encrypted at rest with AES-256-GCM before they are stored, and are never returned to the browser — after saving you only ever see the last four characters. Delete a key at any time and it is gone, not archived.

Billing & credits

What do credits cost?

Credits are included with every paid plan — 500/mo on Pro, 1,500/mo on Business — and can be topped up any time. Credits are only used when a run has no provider key of its own to fall back on, and the tool tells you when that happens.

When am I charged credits?

Only when a run uses the platform's key instead of yours. If you have saved a key for the provider a tool calls, that run costs you no credits at all — the provider bills you directly.

Your work & privacy

Where does my work go?

On a paid plan, every generation from every tool is saved automatically to your Library, with the prompt that made it, so it survives closing the tab. You choose what, if anything, to share publicly.

Can I delete my data?

Yes. You can export or permanently delete your whole account and everything in it whenever you want. Deleting is deleting — it is removed, not hidden.

Is my work visible to anyone else?

No. Your Library is private to you. Nothing is shared with other users or shown publicly unless you explicitly choose to share it.

Teams

Can my team share one setup?

Yes. An organization shares one set of provider keys and one pool of credits, with per-member spend limits so nobody drains it by accident. Members are billed one seat each.

Still have a question?

Ask us directly — or make an account and see for yourself.

FAQ · Bizwax.ai